Sue Stocks Business Support
Effective date: 10 August 2026
These Terms and Conditions set out the basis on which Sue Stocks Business Support provides virtual administrative, project and business support services to clients.
By engaging Sue Stocks Business Support, you agree to these Terms and Conditions.
1. Services Provided
Sue Stocks Business Support provides professional virtual support services, which may include:
- Administrative support
- Diary and inbox management
- Document preparation and formatting
- Research and information gathering
- Project coordination and support
- Business organisation and systems support
- Charity and community sector support
The specific services, deadlines and requirements will be agreed with each client before work begins.
2. Client Responsibilities
Clients agree to provide accurate information, instructions and any necessary materials required to complete agreed work.
Clients remain responsible for reviewing and approving work completed on their behalf and ensuring that information provided for use in documents or communications is accurate.
3. Fees and Payment
Fees will be agreed with each client before work begins.
The hourly rate will be based on the number of hours of support agreed:
- Up to 5 hours: £30 per hour
- 6–10 hours: £29 per hour
- 11–20 hours: £28 per hour
- Over 20 hours: Bespoke rate, agreed in advance
The agreed hourly rate applies to the level of support booked. If a client subsequently reduces the number of hours agreed, the applicable hourly rate may be adjusted to reflect the lower support level.
Invoices will be issued according to the agreed payment schedule and must be paid within the agreed timeframe.
Sue Stocks Business Support reserves the right to pause work where invoices remain unpaid.
4. Cancellation and Rescheduling
If a client needs to cancel or postpone agreed work, reasonable notice should be provided.
Where significant time has been reserved for a project or booking, cancellation terms may be agreed separately with the client.
5. Confidentiality
Sue Stocks Business Support understands that clients may share confidential business information.
All client information will be treated as confidential and will not be shared with third parties unless required by law or with the client’s permission.
6. Data Protection
Sue Stocks Business Support is committed to protecting personal information and handling data responsibly.
Any personal information collected through enquiries, email communication or client work will be handled in accordance with applicable data protection legislation and the website Privacy Policy.
7. Intellectual Property
Documents, materials and resources created specifically for a client will belong to the client once payment has been received, unless otherwise agreed.
Sue Stocks Business Support retains ownership of its own templates, processes and working methods.
8. Limitation of Liability
Sue Stocks Business Support will carry out work with reasonable care and skill.
However, responsibility cannot be accepted for losses arising from inaccurate information supplied by clients, decisions made by clients based on completed work, or circumstances outside reasonable control.
9. Website Information
Information provided on this website is intended as general information about the services offered by Sue Stocks Business Support.
Every effort is made to ensure information is accurate and up to date; however, services and availability may change.
10. Changes to These Terms
These Terms and Conditions may be updated from time to time. The latest version will be published on this website.
Contact
If you have any questions about these Terms and Conditions, please contact:
Sue Stocks Business Support
Email: hello@suestocksbusinesssuport.co.uk